Terms of Service

You need to be at least 18 and able to enter a contract. You're responsible for everything that happens under your account, so keep your password to yourself. Tell us right away if you think someone else has gotten into it.

To sign in, you give us a name, email, and password. Studio owners also set up a studio profile (name, Instagram handle, rates) and can invite other artists, each with their own login. Keep your details accurate. You're responsible for the people you invite and the access you give them.

Patron helps you collect and organize client inquiries: messages, reference photos, appointment and pricing details. You're responsible for having the right to upload that information and for handling your clients lawfully and fairly.

Your clients are yours. We don't contact them for our own purposes, and we never resell them.

Tattooing has its own legal requirements around age, consent, and health and safety. Meeting them is on you, not on Patron.

Patron is a subscription. Solo is a flat monthly price for one chair. Shop is the same base price plus a monthly fee for each active artist beyond the first. Your current price is always shown in Settings.

We bill in advance each month. When you add or deactivate an active artist mid-month, we adjust the next bill to match the days that seat was active, so a short stint costs a fraction of a full month. You can cancel anytime, and your plan keeps running until the end of the period you've already paid for.

If we ever change pricing, we'll email you before it takes effect.

When a client pays a deposit or a no-show fee, that money goes straight into your own Stripe account. We take 0% of it, we don't hold your funds, and we aren't a party to the payment. You are the merchant for your own bookings. (The in-app deposit flow is still being finalized; until it's live, keep taking deposits your usual way. This describes how it works once payments go live.)

Refunds, chargebacks, and any dispute with a client are between you and that client. Stripe's own terms apply to the payment itself.

Patron uses AI to read an inbound message and turn it into a structured request: placement, size, style, and a short summary. It's an assistant, not a decision-maker. It can get things wrong, so review what it produces before you rely on it. Nothing books, charges, or replies on its own. You approve every step.

Don't use Patron to break the law, harass anyone, send spam, or handle work you have no right to. Don't try to copy, resell, or reverse-engineer the software, and don't use it to build a competing product. We can suspend an account that puts the service or other people at risk.

You keep ownership of your content: your portfolio, your client records, your messages, your designs. So we can run the service for you, you give us permission to store and process that content (for example, to show it on your board, parse a DM, or send a reminder).

Patron's own software, name, and design are ours. Using the product doesn't hand you any rights to them.

Patron works alongside tools like Stripe. Those are run by other companies under their own terms, and we're not responsible for them. If one of them changes or goes down, parts of Patron may stop working until it's back.

We work hard to keep Patron running, but we can't promise it will always be available or error-free, and it's provided as is. As far as the law allows, we aren't liable for indirect or consequential losses, and our total liability is capped at what you paid us in the 12 months before a claim. Some places don't allow these limits, so parts of this may not apply to you.

You can stop using Patron and close your account whenever you want. We can suspend or end access if you break these terms or don't pay. When an account closes, we handle your data the way the Privacy Policy describes.

We may update these terms as the product changes. If a change is significant, we'll tell you by email or in the app before it takes effect. Continuing to use Patron after that means you accept the new terms.

Patron is software, not a medical or healthcare provider. Anything Patron helps you send or store, including aftercare instructions, waiver health questions, and reminders, is general information to support your own process. It is not medical advice and not a substitute for care from a qualified professional. For any health concern, you and your clients should consult a healthcare professional.

These terms are governed by the laws of the State of New York, United States, and any disputes will be handled in its courts.

Questions about these terms? Email us at support@patron.ink.